Refund and Return Policy
Return & Refund Policy
Last updated: 29-Nov-25
At TheLederhosen, our mission is to provide exceptional Bavarian clothing crafted with care, precision, and quality. We understand that sometimes a product may not work out as expected. To ensure transparency and a smooth shopping experience for our customers, we have created a clear and detailed return and refund policy. By purchasing from our store, you agree to the terms described below, which are designed to protect both you as the customer and our business as the seller.
We encourage you to read this policy fully before placing an order so you are aware of your rights, responsibilities, and the steps involved in returning or exchanging an item.
Return Window
We accept returns and refund requests within 15 days from the date your order is delivered. This time frame allows you to inspect your item, try it on (without wearing it outdoors), and determine if it meets your expectations.
Eligibility for Returns
To ensure fairness and maintain product quality for all customers, items must meet the following criteria to be eligible for return:
- The item must be unused, unworn, and in original condition
- All tags, labels, and packaging must be intact
- Items must show no signs of wear, stains, or damage
- If the product is defective or incorrect, clear photos must be provided as proof
- Any missing accessories or altered stitching will render the product ineligible
These requirements help us maintain the highest quality standards for everyone.
Non-Returnable Items
For hygiene and customization reasons, the following items cannot be returned:
- Custom-made or personalized products
- Made-to-measure leather items
- Sale or discounted products (unless received damaged)
- Items that have been worn, washed, or altered
- Items returned without prior approval from our support team
This ensures ethical handling of products and prevents misuse of the return system.
Return Shipping Cost
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable courier service, as we cannot take responsibility for items lost in transit.
However, if your product was shipped incorrectly, arrived damaged, or has a manufacturing defect, we will cover the cost of return shipping and assist with the process.
Return Address
All approved returns should be sent to:
117 S Lexington, Harrisonville, Missouri 64701, USA
Please do not ship any items before receiving approval from our customer service team.
How to Start a Return (Step-by-Step)
To ensure a smooth and organized process, please follow these steps:
- Email us at support@www.thelederhosen.com with your order number
- Explain the reason for return and attach photos if the item is defective
- Wait for confirmation within 48 business hours
- Ship the product using a secure, trackable courier
- Share the tracking number with our support team
We will keep you updated throughout the process.
Refund Timeframe
Refund Timeframe
Once the returned item arrives at our facility, our team will carefully inspect it for eligibility. Refunds will be processed within 10 business days after inspection.
Refunds are processed to the original payment method used at checkout.
Please note:
- Shipping fees are non-refundable
- Refund delays may occur due to bank processing times
